Frequently Asked Questions
How do I reset my password
Is there a user guide?
Where is the application login page?
Having Difficulty Receiving Your OTP?
Please check your junk and spam folders. Please ensure that firstname.lastname@example.org is not marked as spam by your e-mail service. Add email@example.com as an email contact. Make sure that your e-mail client is configured to download emails as they arrive. If you are still not receiving an OTP or are receiving them with a significant delay please contact firstname.lastname@example.org.
What are our terms of service?
What types of payments do we accept?
Credit/debit card payments
Is the online payment secure?
When will I receive access to the application after paying?
After signing up for a free trial from our website, you will immediately gain access to the application.
Can I cancel my subscription anytime?
Yes you can cancel your subscription to the Compliance Accelerator application anytime. You may cancel it from the billing section of the application when logging in. If you do not have this feature you may contact email@example.com seventy two hours before your subscription or trial ends.
Do we Offer Refunds?
Given the nature of digital services, we do not offer a refund. You may cancel your subscription at any time from the billing section of your account or by contacting firstname.lastname@example.org seventy two hours before your subscription ends but you will not be issued a refund unless legally required.
When will the cancelation be effective?
Paid subscriptions will be cancelled at the end of the active billing cycle, regardless of when the cancellation request is made.
What happens when my subscription is canceled?
All of the data you entered into the Compliance accelerator will be deleted from our databases. You will lose access to the application after your last paid billing cycle ends.
Can I access the Compliance Accelerator application account after the subscription is canceled?
No. Once your subscription is canceled, you can no longer login to the cub cyber application without purchasing another subscription.
How do I cancel my subscription?
Send an email to email@example.com requesting that your subscription is cancelled. It may take up to 48 hours for us to process your cancellation request. Depending on your subscription plan, you may be able to cancel your subscription from within the Compliance Accelerator applcation from the billing tab.
Is the Compliance Accelerator application secure?
What kind of support does Cub Cyber provide?
We offer email support for all of our users. We usually respond to support requests within 24-48 hours of receiving the message excluding weekends and U.S. federal holidays.